Later this year we will be moving to a new phone system. Under the directive of NHSE all GP practices have to have a system that has a call-back facility. This will hold your position in the queue, without you needing to hold on. When you reach the front of the queue you will receive an automatic call back. Of course, this will not guarantee that you will get an appointment, but it will negate the need for you calling us numerous times just trying to get through. We hope this will be a positive step forward for our patients.