Noticeboard

Later this year we will be moving to a new phone system. Under the directive of NHSE all GP practices have to have a system that has a call-back facility. This will hold your position in the queue, without you needing to hold on. When you reach the front of the queue you will receive an automatic call back. Of course, this will not guarantee that you will get an appointment, but it will negate the need for you calling us numerous times just trying to get through. We hope this will be a positive step forward for our patients.

Statement of Purpose

The name and address of the registered provider is:

Riverside Medical Centre

175 Ferry Road

Hullbridge

Hockley

Essex

SS5 6JH

Registered Manager:  Dr Amanda Pinkerton

Practice Manager:  Mr Martyn White

The surgery is a purpose built medical centre with onsite parking and full access.

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Our Aims and objectives:

    • Provide a high standard of Medical Care

    • Be committed to our patients needs

    • Act with integrity and complete confidentiality

    • Be courteous, approachable, friendly and accommodating

    • Ensure safe and effective services and environment

    • To improve as a patient centred service through decision making and communication

    • To maintain our motivated and skilled work teams

    • Through monitoring and auditing, continue to improve our healthcare services

    • Maintain high quality of care through continuous learning and training

    • To guide our employees in accordance with diversity and equality

    • To ensure effective and robust information governance systems

    • Treat all patients and staff with dignity, respect and honesty

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Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement on the health status of the practice population overall.  We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to people’s needs and expectations and which reflects, whenever possible, the latest advances in Primary Care.

    



 
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